Our Privacy Principles

As a responsible utility company, we are firmly committed to a set of business principles and ethics that help drive our company forward. One of these principles is respect for people and privacy and that begins with how we respect and protect the personal data we receive. To preserve the confidentiality of your personal data provided to us, we maintain the following data privacy principles:


1.  We only collect personal data that we believe to be relevant and required to conduct our business.

2.  We will not disclose your personal data outside us unless we have your consent or are required by law.

3.  We aim to keep your personal data accurate and up-to-date.

4.  We maintain appropriate security systems designed to prevent unauthorized access to your personal data.



Our privacy practices

Personal Data We Hold

There are several broad categories of personal data held by us:

clients’ records are kept for the purposes of providing services, facilities and services to our clients ; opening, maintaining and terminating accounts; processing payments and billing; responding and following up on clients inquiries, gaining an understanding of  clients’ needs, researching and developing services, conducting clients surveys and direct marketing activities.


Transfer of Personal Data

We will disclose personal data when required to do so by law, for example, in response to a court order or a law enforcement agency's request.


Accuracy of Personal Data

We have certain procedures in place to maintain personal data at a reasonable level of accuracy, completeness and relevancy for the purpose for which the personal data is to be used. We aim to keep your data accurate and up - to - date. However, we rely on you to disclose all material information to us and to inform us of any errors or changes in such information.


Retention of Personal Data

Our policy is to retain personal data for no longer than is required to fulfill the purpose  ( or any directly related purpose )  for which the data was to be used, subject to legal, statutory and regulatory requirements mandating the retention of data.


Security of Personal Data

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help protect personal data against unauthorized or accidental access, processing, erasure or other use.


Personal Data Collected Through this Website

We may collect personal data through your use of this website such as name, gender, age, telephone number and email address. Certain information about your computer may also be collected when you visit this website, such as the type of the Internet browser and operating system you are using and the domain name of your Internet service provider. You are not required by law to provide your personal data. However, we may not be able to provide you with the services you may require unless you provide the personal data sought from you.


Use of Personal Data Collected Through This Website

We use the personal data collected through this website primarily for supplying to you the services you require; to respond to your inquiries; to gain an understanding of your needs; to perform statistical analysis, analysis of website usage or clients requirements; direct marketing activities; and to notify you of any changes to this website or our services which may affect you.


Cookies

Some of the web pages on this website contain  " cookies "  to enhance your experience of this website. Cookies are text files placed in your computer's Internet browser to store your preferences. Cookies, by themselves, do not provide your e-mail address or other personal data. We only obtain this information when you choose to provide it to the website. However, once you choose to furnish the website with your personal data, such data may be linked to data stored in the cookie. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set. But if you do, certain functionalities of this website may not be available to you.


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